Privacy Policy

Last updated: January 2025

At Ghyston we are dedicated to safeguarding your privacy as one of our website users. This policy explains when and why we collect your data, how it’s used and how we keep it safe. If you have any questions regarding any of this policy please email us on privacy@ghyston.com or call us on 0117 325 7500.

By using our website you’re agreeing to be bound by this policy.

Changes to our Privacy Policy

We may update this policy from time to time by posting changes to this page so please check back occasionally to make sure you’re happy with any changes. If we intend to make any substantial changes to our Privacy Policy, we will notify you either through the email address you have provided, or by placing a prominent notice on our website.

How we collect information about you

We collect the information you supply to us through our website forms or via our live chat service. We also collect information automatically about your visit to our site using some third party software: Google Analytics and HubSpot.

What information is collected

Identifiable information

When filling in a form, we may ask you to provide us with certain personally identifiable information, such as your email address and phone number, which can be used to contact or identify you.

We may also retain any other information that you have provided through forms on the site, such as the enquiry form and job application forms.

Non-identifiable information

We may collect non-personal information that your browser sends whenever you visit our site. This may include information such as your computer's IP address, browser information, the time and date of your visit, the pages of our website that you visit, the time spent on those pages and other statistics. Any data regarding your visits to our website is collected in aggregate form and can not be used to identify you personally.

Cookies

Like most websites ghyston.com uses cookies. Cookies are small bits of information given by us to your computer to allow our website to recognise you when you visit. They collect data about your browsing habits on our website and do not identify you personally.

We use Google Analytics and HubSpot, which use cookies to track and analyse how people use the website so that we can improve our site and make our advertising more effective, and to help follow up with prospective clients more effectively.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do this, you may not be able to access some areas of our site.

You can choose to opt out of enabling cookies on this website below.

How is your information used?

  • To contact you regarding a query you’ve made through our website
  • To send you communications which you have requested and that may be of interest
  • To notify you of any changes to our services
  • To seek your views on our services
  • To send you our newsletter
  • You will only receive email communications if you opt in when using our get in touch form or signup form.

Protecting your information

We will not sell, rent or share your information with any third parties not explicitly mentioned in this policy. We use appropriate measures to collect, store and process your data securely, and we act in accordance with the relevant UK and EU legislation to keep your data safe. We only use third party data processors who have the same stringent policies on protecting your data that we do. Our website may contain links to third party sites that are not operated by us. We have no control or responsibility for the content, privacy policies, or practices of any third party site or service and therefore strongly advise you to review the Privacy Policy of every site you visit.

Your data protection rights

Under data protection law, you have rights including:

Access - You have the right to ask us for copies of your personal information.

Rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Erasure - You have the right to ask us to erase your personal information in certain circumstances.

Restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

You will only receive information from us if you choose to opt-in during getting in touch with us or when you fill in our sign up form. If at any point you wish to stop receiving information from us you can unsubscribe using the link at the bottom of our emails.

Please contact us at privacy@ghyston.com if you wish to make a request.

How you can update your information

If you believe any information we hold on you to be out of date or you would like to see the information we hold please feel free to email us at privacy@ghyston.com.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@ghyston.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk